Refund Policy
Last updated: 2026
30-day money-back guarantee
We want you to be happy with FixFlow. If you are not satisfied with your subscription, Assurio offers a full refund within 30 days of your most recent subscription payment. Refunds are processed by our payment provider, Paddle.
How to request a refund
To request a refund, visit paddle.net and use Paddle's self-service refund process, or contact our support team at support@fix-flow.app. Please include the email address associated with your FixFlow account and the date of the payment you want refunded.
Refund eligibility
Refunds apply to subscription fees paid within the last 30 days. They do not apply to third-party costs such as custom domain registration fees or phone usage charges incurred through your own telephony provider.
Cancellations
You can cancel your subscription at any time from your FixFlow billing settings or through Paddle's customer portal. After cancellation you will continue to have access until the end of your current billing period. Your 30-day money-back guarantee remains available for your most recent subscription payment.
Payment disputes
If you believe a charge was made in error, please contact us first so we can resolve it quickly. Paddle handles all payment inquiries and disputes on behalf of Assurio.
Contact us
If you have any questions about refunds or cancellations, email support@fix-flow.app.